Assessing the impact of artificial intelligence on customer performance: a quantitative study using partial least squares methodology
September 2024
The purpose of this research is to examine the impact of artificial intelligence (AI) on customer performance and identify the factors contributing to its effectiveness by employing a quantitative approach,...
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Investigating customer churn in banking: a machine learning approach and visualization app for data science and management
March 2024
Customer attrition in the banking industry occurs when consumers quit using the goods and services offered by the bank for some time and, after that, end their connection with the bank. Therefore, customer...
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Machine learning-based approach: global trends, research directions, and regulatory standpoints
December 2021
The field of machine learning (ML) is sufficiently young that it is still expanding at an accelerating pace, lying at the crossroads of computer science and statistics, and at the core of artificial...
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Explainable prediction of loan default based on machine learning models
September 2023
Owing to the convenience of online loans, an increasing number of people are borrowing money on online platforms. With the emergence of machine learning technology, predicting loan defaults has become...
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Blockchain and its derived technologies shape the future generation of digital businesses: a focus on decentralized finance and the Metaverse
September 2023
Without a doubt, blockchain, as one of the most valuable technological advancements, has been introduced over the past decade and has played a significant role in the industrial revolution. The emergence...
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Effects of information quality on information adoption on social media review platforms: moderating role of perceived risk
March 2021
With the integration of social media and e-commerce, social media review platforms provide consumers with a place to share information and create electronic word of mouth (e-WOM). Information from e-WOM...
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Hotspots and trends of environmental, social and governance (ESG) research: a bibliometric analysis
June 2023
This study examines paper-level metrics in the literature on topics related to environmental, social and governance (ESG) to provide a research agenda for hotspots and trends. Based on 755 papers on...
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The impact of consumer perceived value on repeat purchase intention based on online reviews: by the method of text mining
September 2021
The progress of IT technology such as social network and mobile payment and the change of social economic environment promote the emergence of sharing economy. As a subversive business model, the sharing...
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Virtual manufacturing in Industry 4.0: A review
March 2024
Virtual manufacturing is one of the key components of Industry 4.0, the fourth industrial revolution, in improving manufacturing processes. Virtual manufacturing enables manufacturers to optimize their...
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Systematic review of data-centric approaches in artificial intelligence and machine learning
September 2023
Artificial intelligence (AI) relies on data and algorithms. State-of-the-art (SOTA) AI smart algorithms have been developed to improve the performance of AI-oriented structures. However, model-centric...
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Using multi-criteria decision-making and machine learning for football player selection and performance prediction: a systematic review
June 2024
Evaluating and selecting players to suit football clubs and decision-makers (coaches, managers, technical, and medical staff) is a difficult process from a managerial-financial and sporting perspective....
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The influence of e-commerce live streaming affordance on consumer’s gift-giving and purchase intention
March 2023
In e-commerce live streaming, sellers choose the most suitable streamers to endorse their products. The streamer introduces the main functions of the goods, organizes marketing activities, improves...
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The relationship between attribute performance and customer satisfaction: an interpretable machine learning approach
September 2024
Understanding the relationship between attribute performance (AP) and customer satisfaction (CS) is crucial for the hospitality industry. However, accurately modeling this relationship remains challenging....
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Cross-border electronic commerce’s new path: from literature review to AI text generation
March 2023
Digitization, informatization, and Internet penetration have led to a significant rise in cross-border e-commerce (CBEC), attracting considerable interest from academia, government, and industry. This...
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Secure approach to sharing digitized medical data in a cloud environment
June 2024
Without proper security mechanisms, medical records stored electronically can be accessed more easily than physical files. Patient health information is scattered throughout the hospital environment,...
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Effects of economic factors on median list and selling prices in the U.S. housing market
December 2023
This study investigates the effects of key economic factors on the median list price and median selling price in the U.S. housing market. Key economic factors such as interest rates, unemployment rates,...
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Understanding the antecedents of patients’ missed appointments: the perspective of attribution theory
December 2023
The occurrence of missed appointments from online outpatient bookings significantly hinders the operational efficiency of outpatient services. This study aimed to investigate various factors influencing...
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Data security governance in the era of big data: status, challenges, and prospects
June 2021
At present, the global big data industry is experiencing vibrant development with technological evolution and application innovation speeding up side by side. Novel technologies for data storage, computing...
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A combined forecasting method for intermittent demand using the automotive aftermarket data
June 2022
Intermittent demand forecasting is an important challenge in the process of smart supply chain transformation, and accurate demand forecasting can reduce costs and increase efficiency for enterprises....
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A Model for Predicting Dropout of Higher Education Students
Available online 23 July 2024
Higher education institutions are becoming increasingly concerned with the retention of their students. This work is motivated by the interest in predicting and reducing student dropout, and consequently...
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Enhancing Cyber Threat Detection with an Improved Artificial Neural Network Model
Available online 1 June 2024
Identifying cyber-attacks that attempt to compromise digital systems is a critical function of intrusion detection systems (IDS). Data labeling difficulties, incorrect conclusions, and vulnerability...
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Topic prevalence and trends of metaverse in healthcare: a bibliometric analysis
June 2024
Metaverse technology is an advanced form of virtual reality and augmented technologies. It merges the digital world with the real world, thus benefitting healthcare services. Medical informatics is...
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Bibliometric analysis of the art market: From art price to market efficiency
December 2024
This study addresses a significant gap in the existing literature by conducting a comprehensive systematic review of the art market over the past 50 years, utilizing big data analysis and bibliometric...
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Engaging in sports via the metaverse? An examination through analysis of metaverse research trends in sports
September 2024
In sports, virtual spaces are sometimes utilized to enhance performance or user experience. In this study, we conducted a frequency analysis, semantic network analysis, and topic modeling using 134...
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Determinants of continuous usage intention of branded apps in omni-channel retail environment: comparison between experience-oriented and transaction-oriented apps
September 2024
Branded applications (apps) have become core touchpoints for improving consumer shopping experiences in omni-channel retailing, and many firms have developed different types of branded apps to provide...
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